• Colorado Multisport is located in Boulder, Colorado
  • They are a triathlon shop that opened in 2017
  • Their rental packages include bikes, wetsuits and other bike accessories
  • They were using Checkfront as their booking platform prior to Gearo and paid a monthly fee for it
  • Colorado Multisport was searching for a booking platform that would streamline the booking process both in and out of the store
  • Colorado Multisport struggled with Checkfront because customers would often book rentals and not show up resulting in lost revenue
  • The store had on occasion long-term rentals come back damaged and no way to charge them
  •  Colorado Multisport struggled with customer turnaround in-store during peak season
  • Colorado Multisport switched to Gearo as their booking platform to decrease customer turnaround time in-store
  • With its added functionality to collect payment while booking, Gearo eliminated the time-consuming process of in-store payment
  • Using Gearo’s payment functionality Colorado Multisport is able to charge people who bring back damaged rentals according to the store’s terms and conditions
  • Colorado Multisport increased their efficiency with Gearo’s ability to collect the customer’s height and weight and offer insurance on their rentals prior to pick up in the store
  • With Gearo; Colorado Multisport is able to ensure the products are completely ready before a customer walks in the store

Background

  • Colorado Multisport is located in Boulder, Colorado
  • They are a triathlon shop that opened in 2017
  • Their rental packages include bikes, wetsuits and other bike accessories
  • They were using Checkfront as their booking platform prior to Gearo and paid a monthly fee for it

 

Opportunities

  • Colorado Multisport was searching for a booking platform that would streamline the booking process both in and out of the store
  • Colorado Multisport struggled with Checkfront because customers would often book rentals and not show up resulting in lost revenue
  • The store had on occasion long-term rentals come back damaged and no way to charge them
  •  Colorado Multisport struggled with customer turnaround in-store during peak season

Solutions

  • Colorado Multisport switched to Gearo as their booking platform to decrease customer turnaround time in-store
  • With its added functionality to collect payment while booking, Gearo eliminated the time-consuming process of in-store payment
  • Using Gearo’s payment functionality Colorado Multisport is able to charge people who bring back damaged rentals according to the store’s terms and conditions
  • Colorado Multisport increased their efficiency with Gearo’s ability to collect the customer’s height and weight and offer insurance on their rentals prior to pick up in the store
  • With Gearo; Colorado Multisport is able to ensure the products are completely ready before a customer walks in the store