• Colorado Multisport is located in Boulder, Colorado
• They are a triathlon shop that opened in 2017
• Their rental packages include bikes, wetsuits and other bike accessories
• They were using Checkfront as their booking platform prior to Gearo and paid a monthly fee for it

• Colorado Multisport was searching for a booking platform that would streamline the booking process both in and out of the store
• Colorado Multisport struggled with Checkfront because customers would often book rentals and not show up resulting in lost revenue
• The store had on occasion long-term rentals come back damaged and no way to charge them
•  Colorado Multisport struggled with customer turnaround in-store during peak season

• Colorado Multisport switched to Gearo as their booking platform to decrease customer turnaround time in-store
• With its added functionality to collect payment while booking, Gearo eliminated the time-consuming process of in-store payment
• Using Gearo’s payment functionality Colorado Multisport is able to charge people who bring back damaged rentals according to the store’s terms and conditions
• Colorado Multisport increased their efficiency with Gearo’s ability to collect the customer’s height and weight and offer insurance on their rentals prior to pick up in the store
• With Gearo; Colorado Multisport is able to ensure the products are completely ready before a customer walks in the store