- Colorado Multisport is located in Boulder, Colorado
- They are a triathlon shop that opened in 2017
- Their rental packages include bikes, wetsuits and other bike accessories
- They were using Checkfront as their booking platform prior to Gearo and paid a monthly fee for it
- Colorado Multisport was searching for a booking platform that would streamline the booking process both in and out of the store
- Colorado Multisport struggled with Checkfront because customers would often book rentals and not show up resulting in lost revenue
- The store had on occasion long-term rentals come back damaged and no way to charge them
- Colorado Multisport struggled with customer turnaround in-store during peak season
- Colorado Multisport switched to Gearo as their booking platform to decrease customer turnaround time in-store
- With its added functionality to collect payment while booking, Gearo eliminated the time-consuming process of in-store payment
- Using Gearo’s payment functionality Colorado Multisport is able to charge people who bring back damaged rentals according to the store’s terms and conditions
- Colorado Multisport increased their efficiency with Gearo’s ability to collect the customer’s height and weight and offer insurance on their rentals prior to pick up in the store
- With Gearo; Colorado Multisport is able to ensure the products are completely ready before a customer walks in the store
Background
- Colorado Multisport is located in Boulder, Colorado
- They are a triathlon shop that opened in 2017
- Their rental packages include bikes, wetsuits and other bike accessories
- They were using Checkfront as their booking platform prior to Gearo and paid a monthly fee for it
Opportunities
- Colorado Multisport was searching for a booking platform that would streamline the booking process both in and out of the store
- Colorado Multisport struggled with Checkfront because customers would often book rentals and not show up resulting in lost revenue
- The store had on occasion long-term rentals come back damaged and no way to charge them
- Colorado Multisport struggled with customer turnaround in-store during peak season
Solutions
- Colorado Multisport switched to Gearo as their booking platform to decrease customer turnaround time in-store
- With its added functionality to collect payment while booking, Gearo eliminated the time-consuming process of in-store payment
- Using Gearo’s payment functionality Colorado Multisport is able to charge people who bring back damaged rentals according to the store’s terms and conditions
- Colorado Multisport increased their efficiency with Gearo’s ability to collect the customer’s height and weight and offer insurance on their rentals prior to pick up in the store
- With Gearo; Colorado Multisport is able to ensure the products are completely ready before a customer walks in the store
